Related news:”MAKE ME CARE” AS THE MAIN PHILOSOPHY IN TOURISMARENA HOSPITALITY GROUP OPENS THE FIRST LUXURY GLAMPING RESORT IN CROATIA – ARENA ONE 99 GLAMPING Arena Hospitality Group has so far shown that it is a leading travel company when it comes to new technological trends in tourism.Recognizing the growing interest in energy efficiency technology, Park Plaza Belvedere, Park Plaza Arena and Park Plaza Verudela offer electric car chargers to their guests. One exclusively for Tesla’s cars and the other two for all other electric vehicles. At the same time, one of the chargers was installed in Pomer, in the new Arena One 99 Glamping, the first family glamping resort in Croatia with a total of 200 luxury tents. Also, cars are not allowed in the Arena One 99 Glamping, but movement is only possible with electric vehicles.Park Plaza Arena the first hotel in Croatia with a digital keyFree applications “PPHE Croatia” and “Arenatuurist” were launched in 2015, and due to the rebranding of the entire company, new, improved applications “AHG Hotels” and “Arena Campsites” have become this season. Free applications “PPHE Croatia”For guests of Park Plaza Histria, Park Plaza Arena, and Park Plaza Verudela came due to requests and expectations of guests to access all necessary information related to the stay via tablets and smartphones on the one hand, and the need for direct communication of the hotel with its guests on the other side. The logical next step was to expand the application, ie its functionality, to the possibility of using a mobile phone to enter hotel rooms, thus avoiding additional cards and eliminating waiting for check-in at the reception. Such an extension was just realized a year ago in the Park Plaza Arena hotel, which became the first hotel in Croatia with a digital key, and the intention is to expand this function to other hotels under the Park Plaza brand in Pula and Medulin.Further improvement and renaming of the application happened before this tourist season. The application is located on the store under the name “AHG Hotels”, and combines the complete offer of hotels and apartment houses of the Arena Hospitality Group with accommodation facilities in Pula, Medulin, Berlin, Nuremberg, Cologne and Budapest. Additional functionality of using mobile phones to enter hotel rooms is currently being implemented in the Park Plaza Nurenberg hotel, and by the end of the year they will be introduced in one hotel in Berlin.Active free guest app “Arena Turist”Had its original application in unbranded AHG facilities. Today, the “Arena Campsites” application specializing in the needs of camping guests has emerged from it. It combines the complete camping offer of AHG, including 7 campsites and the new Arena One 99 Glamping. In addition to the listed guest applications, Arena Hospuitality Group also uses application “Facility”For communication between hotel management and individual hotel departments, Arena Hospitality group has positioned itself as a leader and leading Croatian hotelier in the application of new and mobile technologies.Hotel Park Plaza Arena, Park Plaza Histria, Park Plaza Belvedere Medulin and the tourist resort Park Plaza Verudela Pula offer „mobile”Guest service. It is a state-of-the-art mobile and digital offer for the hotel industry, whereby every guest of the mentioned facilities receives a mobile device with unlimited international and local calls and internet access during their stay at no additional cost.Namely, the whole thing works in such a way that when guests check in at the reception, in rooms or apartments they will be waiting for them and will be available during their stay mobile phone at a special charging station (docking station) that offers unlimited local and international calls, free internet access, a free destination guide, speed dial calls and emergency information.This year, seven AHG hotels in Germany and Hungary were introduced for guestsIn addition to guest applications, this year we also use NFC technology in communication between guests and employees. At the Sensimar Medulin Hotel, we use NFC technology in the lobby bar and on the terrace in such a way that the guest puts his own mobile phone on a special sticker on each table, opens a menu offering drinks, and selects and sends orders to employees at the bar.Also, in the new Arena One 99 Glamping, where the traffic of motor vehicles is prohibited, and the transfer of guests to the tent is done by electric vehicles, there is a need for a special communication line between guests in glamping tents and reception, or electric vehicle driver service. A sticker is placed in each glamping tent and by pressing the mobile device on it, a signal is sent to the reception / transfer service, which sees exactly from which tent the call came and goes to pick it up…. For the end, an interesting fact is how websites www.arenaturist.com at www.arenacamps.com they achieve an impressive 8.000.000 views per year, which is a great foundation for direct booing which is increasingly in the focus of hoteliers and certainly one of the main future challenges.Its innovative way of introducing new services in its own accommodation facilities has a clear goal – to raise the quality of existing services and get even closer to its guests and enable them a better stay. Today, more than ever, it is imperative to follow all new trends in tourism and technology, and they are faster than ever. That is why if we do not keep up with the demands of the market, it will be increasingly difficult for us to catch up with the competition later.
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